Your privacy and how we handle your data are of utmost importance to us, so we adhere to strict guidelines about how we gather and use your personal information.
What information do we collect?
- If you submit an enquiry to us on our website, we’ll ask you for your name, telephone number and email address.
- We may ask you for more information from time to time
- As part of our commitment to raising standards, all calls into and out of PCHMS may be recorded to help us with quality and training.
How do we use this information?
- It allows our advisers to follow up your enquiry, either by email or telephone, as part of our customer care procedure.
- It helps us to understand your needs and provide a better service.
- It can help us to improve our products and services.
- It enables us to occasionally contact you for market research purposes.
- It facilitates our internal record keeping.
- It enables us to send you information about new products, special offers or other information that we think you may find interesting. If you don’t want us to do this, you can write to us at PCH Manufacturing Services, Macadam Road, Plymouth, PL4 0RZ or email us at firstname.lastname@example.org
When you use this site, and have not advised us otherwise, you are agreeing that we may use your personal information for the purposes of this policy.
Third party companies
We do not sell your information to third party companies.
In the course of processing your enquiry or order with PCHMS, this may require us to give information to third party companies we deal with. We’ve taken steps to ensure that all these companies have the same level of data protection as PCHMS.
We may also disclose your personal information to third parties if: we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions and any other agreements with you; or to protect the rights, property or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You may ask us to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up to date. You may also request that we cease from processing your personal information and that we delete your data from our database or records.
We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.
You may request details of personal information which we hold about you under the Data Protection Act 1998. The Subject Access Request Application Form and Guidance notes for Applicant will help you to make such a request, help us to locate the information you require and satisfy ourselves as to your identity. Whilst the form is helpful in providing all the necessary information we need to process your request, it is not compulsory.
Alternatively, you can write to:
Plymouth Community Homes
A fee of £10 is payable for each request and a cheque or postal order made payable to Plymouth Community Homes should accompany your request. If you wish you pay by cash we can we can arrange for this to be accepted at our Prince Rock depot or at Plumer House, Crownhill. Please do not send cash.
Timescales and response
You will receive an acknowledgement within 5 working days and a full response within 40 calendar days from receipt of your request, from satisfactory proof of identity and from the information needed being requested.
If you need more help on making a Subject Access Request, please telephone the Governance Team on 01752 388152 or 388480
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